Business Retreat Booking Terms & Conditions

1. Introduction

These Booking Terms & Conditions apply to all business retreats, executive retreats, leadership retreats, networking events, conferences and group experiences organised by PURE ONE Group Limited ("PURE ONE", "we", "our" or "us").

By submitting a booking and paying a deposit or full payment, you confirm that you have read, understood and accepted these Booking Terms & Conditions.

2. Your Booking

Your booking is confirmed once:

• your completed booking has been received;
• the required deposit has been paid;
• and written confirmation has been issued by PURE ONE.

Until confirmation has been issued, no booking shall be deemed accepted.

3. Prices

All prices are shown in Pounds Sterling (£) unless otherwise stated.

Prices include only those services specifically listed within the retreat itinerary.

Unless stated otherwise, international flights are not included.

Items not specifically included may include:

• flights
• travel insurance
• airport parking
• visas
• passport costs
• personal spending
• optional excursions
• alcoholic beverages
• meals not specified

4. Deposit

A non-refundable deposit is required to secure your place.

The deposit amount will be specified for each individual retreat.

Your booking is not confirmed until the deposit has been received.

5. Payment Plans

PURE ONE offers flexible payment plans on many retreats.

Where a payment plan has been agreed:

• instalments must be paid by the agreed dates;
• payment reminders may be issued;
• failure to maintain payments may result in your booking being cancelled.

Any monies paid will be subject to the cancellation terms below.

6. Final Balance

The remaining balance must be paid by the date shown on your booking confirmation.

Failure to pay the balance by the due date may result in cancellation of your booking.

PURE ONE reserves the right to retain any deposits already paid.

7. Minimum Numbers

Many of our retreats require a minimum number of participants in order to operate.

If minimum numbers are not achieved, PURE ONE reserves the right to:

• postpone the retreat;
• offer an alternative date;
• offer an alternative destination or venue;
• or cancel the retreat.

Should PURE ONE cancel a retreat because minimum numbers have not been reached, all monies paid directly to PURE ONE will be refunded in full, unless you choose to transfer your booking to another retreat.

PURE ONE shall not be responsible for costs incurred outside your booking, including flights, accommodation booked independently, visas or other personal expenses.

8. Changes to the Itinerary

Occasionally operational circumstances require changes.

PURE ONE reserves the right to amend:

• hotels;
• venues;
• restaurants;
• meeting facilities;
• activities;
• timings;
• transport providers.

Where changes are necessary, we will always endeavour to provide alternatives of a similar standard wherever reasonably possible.

9. Cancellations by You

If you choose to cancel your booking, written notification must be received.

Cancellation charges are:

• Deposit: Non-refundable.
• After payment of the deposit but before final balance: Deposit retained.
• After final balance has been paid: Charges will reflect costs already committed to suppliers and may be up to 100% of the booking value.

Where possible, PURE ONE will always seek to minimise cancellation costs.

You may transfer your booking to another person, subject to supplier approval and any additional administration or supplier charges.

10. Cancellations by PURE ONE

PURE ONE reserves the right to cancel a retreat where circumstances make its operation impossible or commercially unviable.

Reasons may include:

• insufficient participant numbers;
• severe weather;
• natural disasters;
• political instability;
• supplier failure;
• government restrictions;
• force majeure events.

In these circumstances, PURE ONE's liability shall be limited to monies paid directly to PURE ONE.

11. Travel Insurance

We strongly recommend that every participant obtains comprehensive travel insurance from the date of booking.

Your insurance should include:

• cancellation cover;
• medical expenses;
• personal belongings;
• travel disruption;
• personal liability.

It is your responsibility to ensure adequate cover is in place.

12. Health

Participants are responsible for ensuring they are medically fit to attend the retreat.

Any medical conditions, allergies or dietary requirements should be advised at the time of booking.

13. Passports, Visas and Entry Requirements

Participants are responsible for ensuring they possess:

• a valid passport;
• any required visas;
• entry documentation;
• health documentation required by the destination country.

PURE ONE accepts no responsibility for denied boarding or refused entry.

14. Behaviour

We aim to provide a professional, respectful and enjoyable environment.

Participants whose behaviour is abusive, disruptive, illegal or likely to affect the enjoyment or safety of others may be required to leave the retreat without refund.

15. Photography and Media

During the retreat, photographs and video footage may be taken for marketing purposes.

If you do not wish to appear in promotional material, please advise us in writing before the retreat commences.

16. Liability

PURE ONE will exercise reasonable care in organising and delivering your retreat.

Our liability is limited to the value of the services booked with us, except where liability cannot legally be excluded.

We are not responsible for:

• airline delays;
• weather disruption;
• supplier failures outside our reasonable control;
• personal injury resulting from participant negligence;
• loss of personal belongings.

17. Force Majeure

PURE ONE shall not be liable for delays, alterations or cancellations resulting from events beyond our reasonable control, including but not limited to:

• war;
• terrorism;
• pandemics;
• industrial action;
• government action;
• natural disasters;
• severe weather;
• transport disruption.

18. Data Protection

Your personal information will only be used for administering your booking and delivering the retreat.

We process personal data in accordance with applicable UK data protection legislation.

19. Governing Law

These Booking Terms & Conditions shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact